Citadel Technical's Privacy Policy
Welcome to Citadel Technical. We are committed to protecting the privacy of our clients, their employees, and their personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal and business data when you use our managed services and interact with our websites, applications, and other resources.
Information We Collect
Client Information
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We collect information provided by our clients, which may include:
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Contact information (e.g., name, email, phone number)
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Company details (e.g., company name, address)
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Billing and payment information
End-User Information
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We may collect data related to end-users of our clients' systems, which may include:
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Usernames and access credentials
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Device information
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Log files and system data
Technical and Usage Information
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We may gather technical and usage information automatically through our services, including:
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IP addresses
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Browser type and version
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Operating system details
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Usage statistics and patterns
How We Use Your Information
We use the collected information for various purposes, including:
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Providing managed IT services
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Administering client accounts and billing
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Monitoring and maintaining the security and performance of our services
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Complying with legal and contractual obligations
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Improving and optimizing our services
Sharing Your Information
Service Providers
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We may share information with third-party service providers who assist us in delivering our services and maintaining our systems.
Business Partners
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We may share information with Business Partners who assist us in delivering our services and maintaining our systems.
Legal and Regulatory Authorities
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We may disclose information when required by law or in response to valid legal requests or court orders.
Data Retention
We retain client and end-user data as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
Security
We employ security measures to protect the confidentiality and integrity of your data. This includes encryption, access controls, and regular security assessments.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect data about your interactions with our websites and services. You can manage your preferences by adjusting your browser settings.
Your Rights and Choices
You have certain rights related to your personal information, including:
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We may share information with third-party service providers who assist us in delivering our services and maintaining our systems.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect information from children in violation of relevant laws.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or to comply with legal requirements.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us.